I have received an email asking for a state/federally issued ID to verify my transaction. Why?

We may request a state or federally issued ID to verify your transaction if our bank and/or payment processor flags the transaction as potentially fraudulent.
Common reasons for this request include, but are not limited to:
  • An incorrect or mismatched billing address.
  • Use of a VPN or other methods to obscure the actual IP address during the transaction.
Please note that these are not the only reasons for such a request. This step is part of our fraud prevention measures to ensure the security of both your payment and our system. The ID must display the name that matches the name of the credit card holder used for the purchase.
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