(a) ARES Technologies Return Policy.

At Customer’s expense, Customer may return a unit within the first 30 days after purchase, provided that: (i) Customer informs ARES Technologies in writing of Customer’s intent to return the unit and (ii) Customer obtains a merchandise authorization (“RMA”) number issued by ARES Technologies. Such return will constitute a Customer Refund Claim. All returned units will be inspected by ARES Technologies for compliance with ARES Technologies’s RMA Requirements (defined below). Customer acknowledges and agrees that any returned unit not meeting RMA Requirements will result the denial of Customer’s Refund Claim in its entirety. The return of any unit without Customer’s notification of return or without the issuance of an RMA will be an Unauthorized Return. Unauthorized Returns will neither give rise to a Customer Refund Claim nor Warranty Claim. All units that are returned as an Unauthorized Return will be held for no more than 45 days after ARES Technologies’s receipt of such unit. ARES Technologies reserves the right to maintain possession of any unauthorized returned unit, if after 45 days of ARES Technologies’s receipt of the unit, Customer neither arranges with ARES Technologies, (under terms satisfactory to ARES Technologies in its sole discretion), nor obtains an RMA for such unit from ARES Technologies.

  

(b) Returned Merchandise Authorization (RMA) Requirements. Returned units must be in original condition and must be accompanied by a Return Merchandise Authorization (RMA) number.

Electrical parts are tested prior to purchase and if returned, all units will be inspected for burned components, physical damage and water damage. Returns will be processed in the order received and may have a greater handling time than order processing. The lifetime warranty and/or Customer’s Refund Claim shall be void if an item is returned with any signs of:

(a) burned components. 

(b) physical and/or water damage. 

(c) misuse, abuse, modifications, opened, tampered with, and/or used for any purpose not originally intended. 

(d) vehicle is involved in a collision. 

(e) security seal is removed, broken and/or damaged. 

Whether a unit is free of defect shall be determined by ARES Technologies in its sole discretion.

 

Return and Warranty Policies.

(a) ARES Technologies Return Policy. At Customer’s expense, Customer may return a unit within the first 30 days after purchase, provided that: (i) Customer informs ARES Technologies in writing of Customer’s intent to return the unit and (ii) Customer obtains a merchandise authorization (“RMA”) number issued by ARES Technologies. Such return will constitute a Customer Refund Claim. All returned units will be inspected by ARES Technologies for compliance with ARES Technologies’s RMA Requirements (defined below). Customer acknowledges and agrees that any returned unit not meeting RMA Requirements will result the denial of Customer’s Refund Claim in its entirety. The return of any unit without Customer’s notification of return or without the issuance of an RMA will be an Unauthorized Return. Unauthorized Returns will neither give rise to a Customer Refund Claim nor Warranty Claim. All units that are returned as an Unauthorized Return will be held for no more than 45 days after ARES Technologies’s receipt of such unit. ARES Technologies reserves the right to maintain possession of any unauthorized returned unit, if after 45 days of ARES Technologies’s receipt of the unit, Customer neither arranges with ARES Technologies, (under terms satisfactory to ARES Technologies in its sole discretion), nor obtains an RMA for such unit from ARES Technologies.

(b) Returned Merchandise Authorization (RMA) Requirements. Returned units must be in original condition and must be accompanied by a Return Merchandise Authorization (RMA) number. Electrical parts are tested prior to purchase and if returned, all units will be inspected for burned components, physical damage and water damage. Returns will be processed in the order received and may have a greater handling time than order processing. The lifetime warranty and/or Customer’s Refund Claim shall be void if an item is returned with any signs of:

(a) burned components. 

(b) physical and/or water damage. 

(c) misuse, abuse, modifications, opened, tampered with, and/or used for any purpose not originally intended. 

(d) vehicle is involved in a collision. 

(e) security seal is removed, broken and/or damaged. 

Whether a unit is free of defect shall be determined by ARES Technologies in its sole discretion.

(c) Extended Lifetime Warranty. All sold units are fully tested, subject to all the conditions below, and covered by Extended Lifetime Warranty. The Extended Lifetime Warranty applies only to the original item purchased. The Extended Lifetime Warranty terminates immediately upon the removal of a unit from the vehicle in which it is originally installed. The Extended Lifetime Warranty is limited to the Customer only and may not be transferred to any other person. 

(d) Continuation of Warranty: Core Return Requirement. For certain sales, return of the original defective unit (the “Core”) by the Customer to ARES Technologies will serve as a condition for the activation of the Warranty. 

(e) Warranty Claim. A unit returned to ARES Technologies based on a Warranty Claim must be returned in its original condition and must be accompanied by a Return Merchandise Authorization (RMA).  Otherwise the return will be an Unauthorized Return. Unauthorized Returns will neither give rise to a Refund Claim nor Warranty Claim and units returned will be held for no more than 45 days after receipt. ARES Technologies reserves the right to maintain possession of the unauthorized returned unit if after 45 days after receipt by ARES Technologies of an Unauthorized Return; (i) the Customer has not made arrangements (satisfactory to ARES Technologies in its sole discretion) to possess the returned unit or, (ii) the returned unit is unaccompanied by an ARES Technologies-issued RMA number.

Electrical parts are tested prior to purchase and if returned, all units will be inspected for burned components, physical damage and water damage. Returns will be processed in the order received and may have a greater handling time than order processing. The lifetime warranty shall be void if an item is returned with any signs of:

(a) burned components.

(b) physical and/or water damage.

(c) misuse, abuse, modifications, opened, tampered with, and/or used for any purpose not originally intended.

(d) vehicle is involved in a collision.

(e) security seal is removed, broken and/or damaged.

(f) Alteration or removal of exterior packaging, interior packaging, or documentation.

No Refund Claims arising from a Warranty Claim will be issued by ARES Technologies for any unit returned by Customer and received by ARES Technologies after 30 days from the date of original purchase.

Whether a unit is free of defect shall be determined by ARES Technologies in its sole discretion.

(f) One Claim. Extended Lifetime Warranty claims are limited to only one claim and it only applies to the original item purchased. After one claim, the warranty is exhausted. Sold units will be inspected for any damaged components upon return, voiding all warranties where components are proven to be damaged by the buyer application. Warranty is also void if the item is misused, modified, used for any purpose not originally intended, vehicle is involved in an accident, or part is sold to someone other than the buyer stated on invoice, warranty is not transferable.

(g) Restocking Fee. If the unit is purchased in error or is damaged for any of the reasons mentioned before, a restocking fee equal to 20% in addition to  non-refundable programming fee, if the unit is programmed by ARES Automotive, may apply. Refusing to accept warranty exchange will be subject to our restocking fee policy.

(h) Warranty-related Shipping.  ARES expressly reserves the right to require a Buyer to return an alleged faulty/defective unit to ARES at the Buyer's expense for testing prior to replacement. NO replacement shall be issued until receipt of return. Shipping fees incurred by Customer in connection with returns or repairs that are not under warranty will be paid by Customer. 

(l) Warranty Applies to Original Purchaser Only.  The above Warranty extends only to the original end user purchaser and is subject to the warranty disclaimers in this paragraph and the “Limitation of Liability” section below. The Warranty covers only normal use of the products.  ARES shall not be liable under the foregoing Warranty if any damage or defect results from:

(a) misuse, abuse, neglect or improper shipping.

(b) disasters, such as fire or flood.

(c) service or alteration by anyone other than an authorized NPC repair agent.

(d) damages incurred through irresponsible use or other non-recommended practices.

(j) Limitation of Liability.  Neither ARES nor any of its directors, employees, shareholders, affiliates, agents, representatives, third-party information providers, merchants, suppliers or licensors (collectively, "ARES parties") shall be liable for compensatory,  indirect, special, incidental, consequential, or punitive damages; loss of data, income, or profit; or loss or damage to property, arising out of or in connection with the use of, or the inability to use, the website, ARES ordering service, or any products ordered hereunder.  Customer sole and exclusive remedy shall be limited to providing Customer with a repair or replacement, at ARES’s option, for any product that is returned and Customer right to discontinue Customer use of ARES ordering service and terminate this agreement. Liability is limited to the greatest extent permitted by applicable law.

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