Returns
ARES Technologies Return Policy
ARES Technologies wants customers to have a clear and straightforward return process. Eligible products may be returned within 30 days from the date of delivery, subject to the terms, conditions, inspection requirements, and applicable fees described below.
30-Day Return Period
Customers may request a return within 30 days from the date the product is delivered.
To initiate a return, the Customer must contact ARES Technologies within the 30-day return period and obtain a valid Return Merchandise Authorization (RMA) number before sending the product back.
Returns sent without prior authorization or without a valid RMA are considered Unauthorized Returns and may not be processed until the Customer contacts ARES Technologies and the return is properly authorized.
Return Merchandise Authorization (RMA)
Before returning a product, the Customer must contact ARES Technologies and request an RMA.
The RMA allows us to identify the order, document the reason for the return, and properly inspect and process the returned product.
Do not ship a return to ARES Technologies without first obtaining an RMA.
The Customer should include the RMA number with the returned product or otherwise follow the return instructions provided by ARES Technologies.
Installed Products
Products that have been installed or connected to the vehicle may still be eligible for return within the 30-day return period.
However, all returned products—including uninstalled products—are subject to inspection and testing by ARES Technologies before a refund is approved.
Installation of a product does not automatically make it ineligible for return, provided that the product otherwise satisfies the requirements of this Return Policy.
Condition of Returned Products
Products do not need to be returned in their original shipping packaging. Customers may use other appropriate packaging as long as the product is adequately protected during shipment.
All returned products will be inspected and, when applicable, tested by ARES Technologies.
A return may be denied, or additional charges may apply, if inspection shows evidence of:
- Burned components;
- Physical damage;
- Water or liquid damage;
- Misuse, abuse, or neglect;
- Modification or alteration;
- Opening or tampering with the product;
- Use of the product for a purpose or application for which it was not intended;
- Damage resulting from a vehicle collision or accident;
- Removal, breakage, alteration, or damage of an ARES Technologies security seal;
- Damage caused by improper handling or return shipping; or
- Damage caused by the vehicle, wiring, electrical system, or other conditions unrelated to the condition of the product when originally delivered.
ARES Technologies will inspect and/or test returned products before determining return eligibility and the applicable refund amount.
Products Ordered in Error
If a Customer orders the wrong product or determines that the purchased product is not needed, the product may still be returned within the applicable 30-day return period, subject to this Return Policy.
Returns resulting from Customer ordering errors are subject to the applicable restocking fee, non-refundable programming fee, and shipping costs described below.
Restocking Fee
Eligible returns may be subject to a restocking fee of up to 20% of the applicable product purchase price.
The actual restocking fee, when applicable, may depend on the condition of the returned product and the circumstances of the return.
Any applicable programming fee is non-refundable.
The programming fee applicable to a product is disclosed on the applicable product page.
Programming Fees
ARES Technologies provides vehicle-specific programming services for applicable products based on the vehicle information provided with the order.
Because programming is a service performed specifically for the Customer's vehicle, programming fees are non-refundable once the programming service has been performed.
Returning the associated product does not make the programming fee refundable.
Return Shipping
The Customer is responsible for the cost of shipping a returned product to ARES Technologies.
Customers are responsible for properly packaging the product to prevent damage during return transportation.
ARES Technologies is not responsible for damage occurring during return shipment. We recommend using a trackable shipping service and retaining the tracking information until the return has been completed.
Original and Expedited Shipping Charges
Original shipping charges are non-refundable.
This includes, when applicable, expedited shipping, overnight shipping, international shipping, special handling, and other shipping services paid for by the Customer.
Return shipping costs are also the Customer's responsibility.
Inspection and Testing
Because ARES Technologies sells electronic control modules, all returned products are subject to inspection and, when applicable, testing before a refund is approved.
Returns are processed in the order received. ARES Technologies will evaluate the returned product to confirm its condition and compliance with this Return Policy.
If a returned product does not satisfy the requirements of this policy, ARES Technologies may deny the return or adjust the refund as permitted by this Return Policy and applicable law.
Refund Processing
Once a return has been received, inspected, tested when applicable, and approved, ARES Technologies will issue the applicable refund within 5–10 business days after inspection and approval.
The refund amount will reflect any applicable deductions, including:
- A restocking fee of up to 20%;
- Non-refundable programming fees;
- Non-refundable original shipping charges; and
- Other applicable deductions permitted under this Return Policy.
After ARES Technologies issues the refund, additional processing time may be required by the Customer's bank, credit card company, or payment provider before the funds appear in the Customer's account.
Unauthorized Returns
Products sent to ARES Technologies without a valid RMA or without prior return authorization will be considered Unauthorized Returns.
An Unauthorized Return will not automatically qualify for a refund simply because ARES Technologies received the product.
ARES Technologies will make reasonable efforts to identify and contact the Customer regarding an Unauthorized Return. The Customer may be required to provide order information, obtain an RMA, and satisfy the applicable return requirements before the return can be evaluated or processed.
ARES Technologies is not responsible for delays in processing resulting from a product being returned without authorization or without sufficient information to identify the Customer or order.
Unauthorized Returns that remain unresolved for more than 45 days after receipt may be considered abandoned, subject to applicable law.
Customers should contact ARES Technologies promptly if they believe they have sent a product without obtaining the required RMA.
Return Policy vs. Warranty Claims
This Return Policy applies to requests to return a product for a refund during the applicable 30-day return period.
A product failure or other issue that occurs outside the return process may instead be subject to the terms of the applicable ARES Technologies Warranty Policy.
Return eligibility and warranty coverage are separate and are governed by their respective policies.
How to Start a Return
To request a return:
- Contact ARES Technologies within 30 days of delivery.
- Provide your order information and reason for the return.
- Obtain an RMA number and return instructions from ARES Technologies.
- Package the product securely and ship it to the return address provided by ARES Technologies.
- Retain your shipping and tracking information until your return has been completed.
Please do not send a product back without first contacting ARES Technologies and obtaining an RMA.