FAQ

Find the answers to our most frequently asked questions below to get the help you need fast.

General
Order
Shipping
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Warranty
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Compatibility
Who is ARES Technologies, LLC?

Our team is available to help confirm that the listed product is compatible with your vehicle's application. Call or Message us at +1 (844) 843-4254 with your complete Vehicle Identification Number (VIN) and our expert team will confirm the compatibility of the control module in question.

 
What is the difference between “ECU” / “ECM” and “PCM”?

ECU is a generic term for 'Electronic Control Unit,' while ECM specifies 'Engine Control Module,' and PCM refers to 'Powertrain Control Module.' In most vehicles, ECM and PCM can be used interchangeably, but in some vehicle applications, they refer to two separate modules. If you have doubts about which module you need, please don't hesitate to contact us.

 
Does an ECM / PCM need to be preprogrammed?

Yes, all ECM/PCM units after 1996 must be programmed to the vehicle's VIN for proper operation. We require a valid VIN for all orders.

 
What does "Plug & Play" mean?

The product is fully programmed to your VIN and ready for immediate installation to start your vehicle.

 
What does "VIN Programmed" mean?

The product is fully programmed to your VIN and manufacturer specifications but may require additional steps before starting the vehicle.

 
What is a Vehicle Identification Number (VIN)?

The Vehicle Identification Number (VIN) is a unique 17-character code that serves as a fingerprint for a specific automobile. No two vehicles share the same VIN. It contains information about the car's unique features, specifications, and manufacturer.

 
Where do I find my VIN#?

You can typically find your car's VIN number in a few places:

Stamped on the dashboard near the windshield, on the driver's side of the vehicle. Or

On a plate or sticker on the driver's side door jamb. Or

On your vehicle title and registration.

 
What is a “core”?

The term 'core' refers to the original, faulty module that is being replaced by ARES Technologies’ product.

 
Do you offer any promo codes?

We offer two types of promo codes:

Personalized promo codes may be sent via email to businesses and repeat customers for use in future orders.
Occasional promo codes are advertised on our website.

 
What form of payments do you accept?

We accept all major credit and debit cards. Additionally, we accept PayPal, ShopPay installments powered by Affirm, Apple and Google Pay.
For ACH and Zelle money transfer, please contact us.
Cash and business checks for local customers are accepted too.
We do not accept money orders, personal checks, or cashier's checks.

 
Can I call to place an order?

Yes, our account specialists will be happy to assist you in identifying the correct, compatible part that fits your vehicle, and they will help you place your order.

 
How can I make payment of the invoice that has been emailed to me?

You can simply click on the 'Complete your purchase' button in the email you received and follow the checkout instructions.

 
Do you need my VIN#?

Yes, we require your VIN to ensure compatibility and to program the module correctly with OEM software and equipment. A valid VIN is necessary for all orders.

 
How can I provide you with my VIN?

You can easily provide the VIN when adding the product to your cart, or if you don't have it at that time, simply reply to the order confirmation email with your VIN number. We'll also contact you within 24 business hours if we haven't received the VIN.

 
Do you need my current mileage?

No, we don’t need your current mileage, and the odometer will not be affected since the odometer reading is not stored in the ECM/PCM.

 
Do you need my ECM / PCM part number?

No, in most cases, we don’t need your part number since we have access to the manufacturer’s database to identify the correct part number from your VIN. If, in any case, the part number is needed for verification purposes, we will reach out to you.

 
Is there a core charge on your products?

No, ARES Technologies does not charge any core fees. The return of the core might be required to maintain the product warranty beyond the initial 30 days, and we provide a prepaid return label for this purpose. If you wish to retain your core and extend your warranty beyond the initial 30 days, you must contact us within 30 days of order delivery and pay the Warranty Activation Fee.

 
What is the status of my ECM / PCM Order?

Once the order is placed and a valid VIN provided, processing time is 1 - 2 business days. Please make sure to provide a valid email and phone number at checkout so that if there is an issue with your VIN or if we need any additional information, we can reach out to you easily to avoid any delay in processing your order.

 
I Installed my replacement ECM / PCM and I am still having the SAME issue(s), what should I do next?

If you continue to experience the same issue after installing the remanufactured module, there's a good chance that the underlying problem may have been misdiagnosed. To receive further assistance from us, please click on the 'Customer Aftersales Support Form' and complete it to the best of your knowledge. We will get in touch with you as soon as possible.

 
I Installed my replacement ECM /PCM and I am now having NEW issues, what should I do next?

In some cases, quick resets might be necessary to synchronize your vehicle after a major electrical component, such as a PCM/ECM, has been replaced. Clearing stored codes with a capable scan tool is the first step in the troubleshooting process. For further assistance from us, please click on the 'Customer Aftersales Support Form' and complete it to the best of your knowledge. We will get in touch with you as soon as possible.

 
How can I change or cancel my order?

To make changes to or cancel your order, please contact us within 24 hours of placing it.

 
How much is shipping?

Standard domestic shipping is always free for our customers, including HI, AK, PR, and other US protectorates. ARES offers expedited shipping options at a discounted rate, and they are available at checkout.

 
What is the status of my ECM / PCM Order?

Once the order is placed and a valid VIN provided, processing time is usually 1 - 2 business days. Please make sure to provide a valid email and phone number at checkout so that if there is an issue with your VIN or if we need any additional information, we can reach out to you easily to avoid any delay in processing your order.

 
When does my order ship?

Once the order is placed and a valid VIN provided, processing time is 1 - 2 business days. You will receive a new email with the tracking number once the package is processed by the shipping company.

 
How can I track my order?

After your order is processed and shipped, you will receive a separate automated email with the tracking number by 11:59 pm PST of the ship date.

 
When should I receive my order?

Standard shipping delivery is estimated at 5 - 7 business days depending on your address. Expedited delivery is estimated at 2 - 3 business days. Please keep in mind that none of these services are considered a “guaranteed” service by the shipping carriers.

 
Where do you ship from?

Our distribution center is located in Riverside, CA.

 
Do you ship internationally?

We ship our modules worldwide, with a few exceptions. Our international shipping partners are DHL and UPS. If you do not see any shipping options during checkout, your country might be one of the regions not eligible for delivery. If you are uncertain about your destination's eligibility, please don't hesitate to contact us. We are here to assist you."

 
What shipping service do you use?

For domestic shipping, we primarily use UPS and USPS. For international shipping, we rely on UPS and DHL. If you wish to arrange your own shipping service, please contact us before placing your order to discuss special delivery instructions.

 
What is my return policy?

We accept returns within the first 30 days, but please note that a programming fee, which covers the cost of using OEM programming services and is paid to the manufacturer, will apply to all orders. This fee varies based on the product type and manufacturer and can be found in the product description.

 
What if the ECM turns out not to be the Problem?

We accept returns within the first 30 days, but please note that a programming fee, which covers the cost of using OEM programming services and is paid to the manufacturer, will apply to all orders. This fee varies based on the product type and manufacturer and can be found in the product description.

 
How can I start a return?

If your purchase is still within the first 30 days from delivery, you should contact us and request an RMA (Returned Merchandise Authorization). Our team will guide you through the rest.

 
What is your Warranty Policy?

Most of our sold products are covered by ARES Technologies’ Lifetime Warranty.

 
What does "Lifetime Warranty" mean?

Most of our sold products are covered by ARES Technologies’ Lifetime Warranty, which has no mileage or year limit, but it is limited to one claim during the life of the purchased module.

 
When does the warranty start?

The warranty starts 30 days after the module is delivered. If core return is necessary for warranty activation, it must also be shipped within the initial 30 days using the provided return label. Any exchanges required within the first 30 days will not affect your warranty coverage.

 
Is there a core charge on your products?

No, ARES Technologies does not charge any core fees. The return of the core might be required to maintain the product warranty beyond the initial 30 days, and we provide a prepaid return label for this purpose. If you wish to retain your core and extend your warranty beyond the initial 30 days, you must contact us within 30 days of order delivery and pay the Warranty Activation Fee.

 
Do I need to return my core?

The return of the core might be necessary to activate the warranty for certain products, and we provide a prepaid return label for this purpose.

 
What is an acceptable core?

The core must belong to the vehicle for which the module was purchased and should not have been tampered with in any way. Additionally, there should be no signs of water, fire, or physical damage to the core.

 
What is my Warranty Activation Fee?

If you want to keep your core and extend your warranty beyond the initial 30 days, please reach out to us within 30 days of order delivery and inquire about the applicable Warranty Activation Fee, which may vary depending on the purchased module.

 
Is your warranty transferable?

No, the warranty is not transferable. Only the individual or the business that has made the purchase can claim the warranty.

 
How to identify the correct, compatible part?

The best way is to check the part number from your vehicle’s module or you can contact us with your vehicle’s complete VIN and we will help you to identify the correct, compatible module that fits your vehicle.

 
How to identify the Chrysler Part#

Chrysler modules tend to have two product identifying tags. The part number on your vehicle’s module is labeled with “P/N”. To find the part on our website, skip the first P and 0, if applicable, as well as the last two letters. (The last two letters only represent the software version and are not representative of the actual part number. Our modules are always programmed to the latest software updates from Chrysler). Please see the examples below.

 
How to identify the Ford Part#

Ford ECM and PCMs always have a part number that has -12A650- in between. The part number starts with 4 alphanumeric digits and ends with 2 or 3 letters. To find the part on our website, type the complete part number as shown on your vehicle’s original module. Please see the examples below.

 
How to identify the GM Part#

GM modules will have a Service or Serv. Number labeled on the product identifying tag. The number is an eight digit number. To find the part on our website, type the complete part number as shown on your vehicle’s original module. Please see the examples below.

 
How can I open a business account?

We will add this feature to our website soon and we will invite you to do that, but meanwhile you can open a regular account with us.

 

Have more questions?

Can't find answers you need? Feel free to contact ARES Technologies support team.