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 Are your products new?

Unless otherwise stated in specific listings, all of our control modules are fully remanufactured and repaired OEM products. Each ARES Technologies electronic control module is rigorously tested on the bench before processing.  

Do you charge a restocking fee if I want to return the purchased part?  

We understand electrical misdiagnoses can happen, so if the purchased part is not the problem, you are not stuck with it. Returns are accepted within 30 days, hassle-free with no restocking fee if the part is not damaged. 

Do I need to ship you the original module from my vehicle? 

We don't require the original defective unit (the "Core") back, although, for certain sales, the return of the Core to ARES Technologies will serve as a condition for the activation of the Warranty. This requirement will be disclosed in the item description of applicable listings. A return authorization number and a return label will be emailed after purchase, which you can print and use to ship the Core unit back.  

What is your warranty policy?  

All sold units are fully tested and covered by Extended Lifetime Warranty. The Extended Lifetime Warranty applies only to the original item purchased and limited to only one claim. After one claim, the warranty is exhausted. Sold units will be inspected for any damaged components upon return, voiding all warranties where components are proven to be damaged by the buyer application.

Does ARES cover any diagnostic costs?

No, Neither ARES nor any of its directors, employees, shareholders, affiliates, agents, representatives, third-party information providers, merchants, suppliers or licensors (collectively, "ARES parties") shall be liable for compensatory, indirect, special, incidental, consequential, or punitive damages, loss of data, income, or profit, or loss or damage to property, arising out of or in connection with the use of, or in the inability to use, the website, ARES ordering service, or any products ordered hereunder. Customer's sole and exclusive remedy shall be limited to providing Customer with a repair or replacement, at ARES's option, for any product that is returned and Customer's right to discontinue Customer use of ARES ordering service and terminate this agreement. Liability is limited to the greatest extent permitted by applicable law.

Does ARES cover any installation costs?

No, Neither ARES nor any of its directors, employees, shareholders, affiliates, agents, representatives, third-party information providers, merchants, suppliers or licensors (collectively, "ARES parties") shall be liable for compensatory, indirect, special, incidental, consequential, or punitive damages, loss of data, income, or profit, or loss or damage to property, arising out of or in connection with the use of, or in the inability to use, the website, ARES ordering service, or any products ordered hereunder. Customer's sole and exclusive remedy shall be limited to providing Customer with a repair or replacement, at ARES's option, for any product that is returned and Customer's right to discontinue Customer use of ARES ordering service and terminate this agreement. Liability is limited to the greatest extent permitted by applicable law.

Does ARES cover any costs related to warranty claims?
No, Neither ARES nor any of its directors, employees, shareholders, affiliates, agents, representatives, third-party information providers, merchants, suppliers or licensors (collectively, "ARES parties") shall be liable for compensatory, indirect, special, incidental, consequential, or punitive damages, loss of data, income, or profit, or loss or damage to property, arising out of or in connection with the use of, or in the inability to use, the website, ARES ordering service, or any products ordered hereunder. Customer's sole and exclusive remedy shall be limited to providing Customer with a repair or replacement, at ARES's option, for any product that is returned and Customer's right to discontinue Customer use of ARES ordering service and terminate this agreement. Liability is limited to the greatest extent permitted by applicable law.

I need fitment help! How do I know what I've ordered will work for my vehicle?  

Our team is available to help confirm that the listed product is compatible with your vehicle's application. Call or Message us at +1 (844) 843-4254 with your complete Vehicle Identification Number (VIN) and our expert team will confirm the compatibility of the control module in question.

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