Shipping
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How much is shipping?
Standard domestic shipping is always free for our customers, including HI, AK, PR, and other US protectorates. ARES offers expedited shipping options at a discounted rate, and they are available at checkout.
What is the status of my ECM / PCM Order?
Once the order is placed and a valid VIN provided, processing time is usually 1 - 2 business days. Please make sure to provide a valid email and phone number at checkout so that if there is an issue with your VIN or if we need any additional information, we can reach out to you easily to avoid any delay in processing your order.
When does my order ship?
Once the order is placed and a valid VIN provided, processing time is 1 - 2 business days. You will receive a new email with the tracking number once the package is processed by the shipping company.
How can I track my order?
After your order is processed and shipped, you will receive a separate automated email with the tracking number by 11:59 pm PST of the ship date.
When should I receive my order?
Standard shipping delivery is estimated at 5 - 7 business days depending on your address. Expedited delivery is estimated at 2 - 3 business days. Please keep in mind that none of these services are considered a “guaranteed” service by the shipping carriers.
Where do you ship from?
Our distribution center is located in Riverside, CA.
Do you ship internationally?
We ship our modules worldwide, with a few exceptions. Our international shipping partners are DHL and UPS. If you do not see any shipping options during checkout, your country might be one of the regions not eligible for delivery. If you are uncertain about your destination's eligibility, please don't hesitate to contact us. We are here to assist you."
What shipping service do you use?
For domestic shipping, we primarily use UPS and USPS. For international shipping, we rely on UPS and DHL. If you wish to arrange your own shipping service, please contact us before placing your order to discuss special delivery instructions.